Need Help?
Do this while on the phone with TMLab. The download should take less than a minute and nothing is installed during this process.
This needs a computer. Phones and tablets can't receive remote help. Open help.tmlab.club on the computer that needs fixing.
Download-
Download the App
On your computer, click the Download button.
The remote support file should start downloading automatically after you click Download, but if you don't see the download start, click here.
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Open the File
You'll find it in your Downloads folder, or at the bottom or top-right of your browser.
If a blue box says Windows protected your PC, click More info, then Run anyway.
If your Mac asks whether to open it, or for permission to share your screen, choose Open or Allow. TMLab Support will walk you through it.
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Click Grant Access
When the support request pops up, click Grant Access. You can end the session any time from the support app.
Note: TMLab will never request or initiate a support session without warning. If you receive a call, text or email urging you to install a remote help app, hang up and contact TMLab Support.